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Contents
Helping Students Find More Than Just A Certification
At Indigo Innovations, known to most as Indigo Institute, the team is focused on helping people build their careers through fast, hands-on training and real job placements. Based in Danville, California, Indigo operates differently than most post-secondary schools. They match students to real job openings across their network of dental care providers.
"We're enrolling individuals who are interested but need the certification, and then we're getting them placed into the job," said Josh Webb, Director of Sales. "We don’t operate dental offices, but we partner with them. We’re a career bridge."
Looking For Better Ways to Connect Faster
Josh has a background in door-to-door sales, software, and solar. He’s hired and trained various teams in his career. So when the team at Indigo started talking about how to enrol more students for their growing cohorts, he immediately thought about all the back and forth he used to deal with when hiring.
"There’s gotta be an AI that does this," he thought.
They started looking around for tools that could help keep candidates engaged and expertly screen them. Josh used ChatGPT to run a quick search, and HeyMilo came up at the top of their list. "We used AI to find our AI," Josh mentioned.
Anytime AI Interviews, Even at Midnight
"With HeyMilo we recognized that they can interview at any time. We have people that interview at midnight, on Sundays, when we would never have coverage to be able to provide that."
Speed, cost and reliability were their main priorities. Josh stressed that the faster someone moves through the funnel, the less likely they are to drop off or end up elsewhere. HeyMilo steps in as soon as someone applies through their Indeed or ZipRecruiter postings, guiding them through the first interview without waiting on a calendar or chasing availability.
Keeping things moving consistently at large scale, while candidates remain highly engaged.
Proven ROI: 50% Faster, 50% Higher Conversion & a Fraction of The Cost
After only being on the platform for a couple of months, Josh mentioned "We’re seeing huge increases in speed and decreases in cost. The overall process is happening over 50% faster. Our cost is reduced by more than 50%."
Josh was tracking everything. At peak efficiency, their initial human recruiter phone interviews used to cost $6. At worst, over $18. The average was around $12.
Now? It’s a fraction of that. “It’s night and day." But beyond cost, the speed stood out most.
The time they used to spend on early screenings was now spent making better decisions with stronger data.
On top of the time and cost savings, they saw better results. "Our conversion rate also increased by 50%," Josh shared.
How Candidates Felt
The feedback from candidates was just as strong.
"We ask people, 'What did you think of the AI interview?' The vast majority had never done one before. But overwhelmingly, the responses have been very positive.
Many candidates have shared their thoughts with Josh, and have told him that it was interesting or that 'it was actually kind of cool.”
Details That Made it Feel Personal
The team jumped in quickly and started customizing. One of the first things they wanted to do was rename their AI agent to Eliza—an Easter egg with a story behind it.
The name Indigo is inspired by Elizabeth “Eliza” Lucas Pinckney, an 18th-century entrepreneur who defied expectations, gained an education, and transformed agriculture by cultivating indigo into one of the most important cash crops of the time.
Renaming the agent to Eliza gave the team a way to tie that story back to their mission, and gave candidates a small, meaningful detail to discover.
Partnership That Goes Beyond The Product
The tech works, but so does the team. "The whole team has been honestly amazing. I can reach people after hours. They respond. They care. It feels like a real partnership."
Josh also brought up how the platform responds to feedback. Whether it was scoring issues or UI bugs, things got addressed and fixed fast.
"There was even a little thing, like the search bar was being really annoying. I mentioned it and almost overnight it was fixed. That was so awesome."
HeyMilo’s partnership goes further than tech. What stood out just as much was the support on both sides. Recruiters get a responsive team behind them, and candidates get 24/7 multilingual support across 15+ languages.
Behind every candidate and recruiter is a team that responds.
Built for More Than Just Education
When asked who he’d recommend HeyMilo to, Josh had ideas.
"You'd be stupid not to be using HeyMilo if you're working with high volume. It doesn't sell, but it screens. It qualifies. It tells you who to move forward with. That’s huge for sales orgs too."
A Shared Win
From student conversion to staffing efficiency, Josh and his team have seen the difference HeyMilo makes, and they’re excited to see what comes next.
"We love using HeyMilo and it's had a huge impact," Josh said. "We’re confident in the partnership and the results, and we’re looking forward to what’s ahead."
If you're hiring for speed, scale, or student impact, start with the first step that made a difference for teams like Josh’s. See how the industry’s leading candidate screening software can help you reliably reach the right people faster and make more hires today!
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