How HeyMilo Transformed Operations for a Leading BPO Company
HeyMilo is helping BPOLabs Solutions efficiently scale their hiring process. By automating initial candidate screenings, BPOLabs is able to reach more applicants, improve the quality of hires, and keep up with high-demand hiring cycles.
HeyMilo is helping BPOLabs Solutions efficiently scale their hiring process. By automating initial candidate screenings, BPOLabs is able to reach more applicants, improve the quality of hires, and keep up with high-demand hiring cycles.
BPOLabs Solutions, based in Colombia, needed a way to fill customer service roles quickly. View BPOLabs Solutions website here. With a constant demand for hires, Senior Recruitment Manager Laura Pacheco and Senior Recruiter Ana Maria Reina were interviewing hundreds to find just a few good fits.
Managing Mass Recruitment
Dedicating hours screening and rescreening manually wasn’t sustainable for them.
They turned to HeyMilo, hoping to lighten the load of these initial interviews, and help them focus on connecting with top candidates
Easy Onboarding
Getting HeyMilo set up was simple, and the AI interviewer quickly became an extension of the team.
Tune in to how fast these AI employees made a difference at BPOLabs:
A Friendly, Judgement-Free Interview
“It’s like talking to a friend,” Ana shared. And when asked about how their candidates felt:
They noticed that it helped candidates feel comfortable, revealing more about themselves, really allowing the team to get a more genuine sense of each applicant.
Amplifying the Workforce’s Capacity and ROI With AI Employees
HeyMilo transformed BPOLabs' hiring process, essentially tripling their recruitment capabilities. Here’s what changed:
3x the screening capacity
- the AI recruiters allowed BPOLabs to manage high-volume hiring without burning out the team or needing more recruiters.
Higher quality hires
- Early filtering meant they were able to focus on candidates who were a better fit.
Meeting hiring targets
- They easily hit recruitment goals without the need to bring on more recruiters.
$12K+ saved and 30+ days of work in just a few days
- Using HeyMilo, BPOLabs turned 30 days of interviews into just a few days of work, completing 475 interviews and saving over $12,000 in screening costs.
Final Thoughts
HeyMilo played a role in elevating BPOLabs' brand image, positioning them as a tech-savvy, forward-thinking workplace. Candidates noticed—and it added a new dimension to their appeal.
HeyMilo gave BPOLabs the support they needed to make high-volume hiring less of a never ending grind. With the initial interviews covered, they could focus on quality candidates and maintain the pace they needed to keep up with demand.
See how an AI recruiter can bring increased efficiency and impact to your team, and explore HeyMilo today.
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Yes, when it comes to interviews, we utilize an active proctoring layer, an AI-classifier, and more to detect cheating. We provide a trust score that indicates the likelihood of cheating.
Candidates are appreciating the ability to go beyond their resume and interview in a more interactive/adaptive manner compared to one way video interview software. We also have an average candidate satisfaction score of 4.6/5 - which highlights HeyMilo's conversational AI.
Questions can be configured with an objective evaluation criteria - so candidates are evaluated the way your recruiting team currently evaluates candidates.We additionally run 3rd party bias audit checks so with HeyMilo, you're leveraging ethical AI.